HOTELES CALLE 1, S DE RL DE CV, better known as HOTEL CRIOL, with address at Calle Río de la Loza norte número 6, Centro Histórico, 76000, Santiago de Querétaro, Querétaro, México, and website www.hotelcriol.com is responsible for the use and protection of your personal data, and in this regard we inform you of the following:
Use of your personal data
We will use the personal data collected from you for the following necessary purposes related to the service you request:
- For the registration of your stay.
- For the completion of the Registration Form with Terms and Conditions of the lodging service.
- For the delivery of a check-out or satisfaction survey at the end of your stay.
- To provide you with a service tailored to your specific needs (Magic Paper).
Additionally, we will use your personal information for commercial prospecting as a secondary purpose. This purpose is not necessary for the requested service, but it allows us to better serve you.
If you do not wish for your personal data to be used for these secondary purposes, please indicate your preferences below:
- Commercial prospecting.
- Marketing or advertising.
Refusing the use of your personal data for these secondary purposes will not be a reason for us to deny the services and products you request or contract with us.
Data that we will use for these purposes
To carry out the purposes described in this privacy notice, we will use the following personal data:
- Full name
- Federal Taxpayers Registry (RFC)
- Occupation
- Company
- Address
- Photograph
- Home Phone
- Cell phone
- E-mail address
- Handwritten signature
- Vehicle license plates
- Voter ID card (IFE or INE) or passport
- Articles of Incorporation
- Notarized power of attorney that verifies representation of the Company
- Voter ID card (IFE or INE) or passport of the Legal Representative
- Identification data
- Payment method, and, if applicable, digits of the bank card for identification purposes
People or entities with whom we will share your personal information and the purposes
We inform you that your personal data is shared within the country with the following individuals, companies, organizations, or authorities other than us, for the following purposes:
Recipient of personal data: HOTEL CRIOL
Purpose: Shared for filling out the registration form and filling out the terms and conditions of the lodging service.
Consent required: No
Recipient of personal data: HOTEL CRIOL STAFF
Purpose: Photograph and First Surname (without full name and second surname) for the purpose of providing excellent personalized service.
Consent required: No
How to access, rectify, or cancel your personal data, or oppose its use?
You have the right to know what personal data we have about you, how we use it, and the conditions of its use (Access). Additionally, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have your data removed from our records or databases if you believe it is not being properly used (Cancellation); and to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, you must submit the corresponding request through the following means:
It will be requested via email by sending a letter explaining the type of right and the specific request for the processing of personal data, signed, and in PDF format to the email gerencia@hotelcriol.com.
Regarding the procedure and requirements for exercising your ARCO rights, we inform you of the following:
- To verify your identity and, if applicable, act as the representative of the individual, you must attach a photocopy of the Voter ID card or Passport of the data subject, or the notarized power of attorney that verifies the representation of that person.
- The request must include the full name and/or legal name, the date of the document, and a handwritten signature.
- The response will be provided no later than 5 business days after receiving the request.
- An e-mail will be sent with the response to the request made by the holder of the personal data.
- We may provide the requested personal data via email, if applicable.
The contact information of the person or department responsible for processing ARCO rights requests is as follows:
Customer Service Department
Address: Calle Río de la Loza norte número 6, Centro Histórico, 76000, Santiago de Querétaro, Querétaro, Mexico.
Email: gerencia@hotelcriol.com
Phone number: 442 213 5357
You can revoke your consent for the use of your personal data
You have the right to revoke any consent you may have granted us for the processing of your personal data. However, please be aware that in all cases, we may not be able to fulfill your request or cease using the data immediately, as there may be legal obligations that require us to continue processing your personal data. Additionally, you should consider that for certain purposes, revoking your consent may mean that we can no longer provide you with the requested service or may lead to the termination of your relationship with us.
To revoke your consent, you should submit your request by sending an email to gerencia@hotelcriol.com or a scanned, signed letter in PDF format, explaining the reasons for wanting to revoke your consent and follow the same procedure for the exercise of your ARCO rights.
How to limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you to send an email to gerencia@hotelcriol.com with the request and limitations you require regarding the use or disclosure of your personal information. Your request should be signed and in PDF format.
In case there are changes to this privacy notice
This privacy notice may be modified, changed, or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or other reasons.
We commit to keeping you informed about any changes to this privacy notice through a notice on our website www.hotelcriol.com where it will be mentioned that our Privacy Notice has changed and will be available on that website.
Your consent for the processing of your personal data
I consent to the processing of my personal data in accordance with the terms and conditions stated in this privacy notice.